Features:
Automated Quality Assurance evaluates 100% of calls against a myriad of parameters and selection criteria
Asset Management system with real-time alerts and notifications
Maintenance Scheduling
External and Internal Personnel Management including employees, vendors, services and municipalities
On-Call Scheduling and alerting
Education / Certification Courses and Class Scheduling and reporting.
Municipalities
Equipment and Vehicle Management
Equipment and Vehicle Deployments and Tracking
Performance Reviews
Daily Operational Reviews
Disciplinary Reviews and Actions Management
Incident tracking, alerts and notifications
Document Management
Meeting Management and Documentation
Web Portal
And more...