Quality Assurance is the process that allows us to reassure the public we serve, that we are providing the highest level of service during their time of need.
How do we go about assuring the public that we are doing everything possible to provide the level of service they expect?
Randomly or manually selecting events to evaluate, will not permit the most accurate method for finding deficiencies, or even potentially dangerous trends, that could lead to mistakes being made. Mistakes that can, and do compromise, the safety of the citizens and of our emergency first responders.
We should also not be overly burdened with only trying to manually select incidents for which to perform a quality analysis.
QAES evaluates every incident every 24 hours, against a pre-defined set of rules for various time stamps of the incident. If any of these parameters are out of range, a Quality Assurance Review record is created and presented to the Quality Assurance Officer to be processed.
Incident Types can be be designated for automatic review, individually, or by group. A manual or automatic random selection with a myriad of selection criteria can be specified for selection of incidents not previously selected.